Lotvale

Support

Email support@lotvale.com. Tell us which Lotvale game, your iPhone model, your iOS version and what happened, and we'll reply as soon as we can.

Questions

Which Lotvale games are there?

Four editions, all built on the same shared world of your buddy, your room and your collection: A Board Game Journey (chess and checkers), A Fishing Journey, A Lottery Journey (chance games for play money, ages 18 and over) and A Puzzle Journey (word games). They are all in development. See the editions.

Where is my progress stored?

On your phone. Lotvale has no account and no server, so each game keeps your credits or coins, characters and progress in its own app on your device. Deleting the app deletes them, unless you restore from a device backup of your own.

I bought an item and it's missing

Open the shop and use Restore Purchases (it is also in Settings). Items you bought come back from your Apple ID, including on a new phone. If something is still missing, email us.

How do I get a refund for a purchase?

Purchases are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in and choose the purchase. We can't issue refunds ourselves.

Something looks wrong on my screen

Email us with a screenshot, your iPhone model and your iOS version.

About the Lottery edition

Is this real gambling? Can I win money?

No. The Lottery edition's chance games are played with play-money credits. There are no cash prizes, credits have no cash value, and nothing can be cashed out or traded for money or prizes. The other Lotvale games have no wagering and no chance rewards at all.

Do cosmetic items change the odds?

Never. Themes, characters, mounts, companions and room items only change how the game looks. Nothing you can buy or earn changes the odds of any chance game, and in every Lotvale game it only changes how things look.

I ran out of credits

In the Lottery edition, the game has its own ways to earn more play-money credits (see Help inside the app). Credits can never be bought. If you're stuck, email us.

About

Lotvale is a family of games from Peanuts in a Bowl LLC. The Board, Fishing and Puzzle editions are for everyone. Lotvale: A Lottery Journey is a play-money game for ages 18 and over, and is not affiliated with any real lottery.